Terms & Conditions
Overview
These terms and conditions (the “Terms”) govern your access to and use of Joy Movers & Logistics websites and mobile applications (“Site”). By accessing or using the Site, you are agreeing to these Terms and entering into a legally binding contract with Joy Movers & Logistics.
It is important that you read carefully and understand the Terms. Do not access or use the Site if you are unwilling or unable to be bound by the Terms.
Last Updated: [February 6, 2024]
Please read these terms and conditions carefully before using the services provided by Joy Movers, hereafter referred to as “the Company.”
1. Acceptance of Terms
By using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website and services.
2. Services
The Company provides moving and related services as described on the website. The scope of services, pricing, and any additional terms will be outlined in the contract provided to the customer.
3. Booking and Confirmation
To secure our services, customers are required to book in advance. The booking is considered confirmed upon receipt of the agreed-upon payment or deposit. The Company reserves the right to cancel or reschedule services based on unforeseen circumstances.
4. Pricing and Payments
The pricing for our services is outlined in the provided quote or contract. Additional charges may apply for extra services or unforeseen challenges during the move. Payments are due as specified in the contract, and failure to pay may result in delayed or canceled services.
5. Cancellations and Refunds
Customers may cancel or reschedule services, subject to the terms outlined in the contract. Refund policies will be clearly communicated, and any applicable fees for cancellations will be specified.
6. Liability and Insurance
The Company will take utmost care during the moving process. However, we are not liable for any loss or damage to items unless caused by our negligence. Customers are encouraged to purchase additional insurance for high-value items.
7. Customer Responsibilities
Customers are responsible for providing accurate and complete information, securing necessary permits, and ensuring accessibility for the moving team. Any changes to the move details should be communicated in advance.
8. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms of our Privacy Policy.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with Singaporean law and the parties irrevocably submit to the exclusive jurisdiction of the Singaporean courts
10. Changes to Terms and Conditions
The Company reserves the right to modify or revise these terms and conditions at any time. Users will be notified of any changes, and continued use of our services after modifications constitutes acceptance of the updated terms.
What our Customer says
Troy and team came sharp at 9am as scheduled and plan the moving items with us. He was very professional, did a few double checking to ensure our stuff are packed. The team was very fast and precise. Troy had a problem on hand as to how to transport my wine chiller. He was creative and inserted a cardboard into the chiller to prevent it from knocking. They completed within 30mins of my whole house.....pack into their truck and transported to my new plc...Reaching my new place, though they need to push a distance, they were very fast as well...it was amazing!
Engaged Joy Movers for hse moving svc on 13 Dec. Everything went smoothly. The movers are experienced & able to complete the moving swiftly & carefully without any issue. Special shoutout to Jenn who was assigned to handle our process. Communications were clear & easily reached. We will definitely look for them again in future if needed 👍
