Privacy Policy

Overview

This Privacy Policy describes how Joy Movers & Logistics manages Personal Data which is subject to Singapore Personal Data Protection Act (No. 26 of 2012) (“the Act”). Please read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

By requesting or using any products, services or campaigns offered by Joy Movers & Logistics, submitting information to, or communicating with Joy Movers & Logistics, you agree and consent to Joy Movers & Logistics as well as their respective representatives and/or agents (collectively referred to herein as “Joy Movers”, “us”, “we” or “our”) collecting, using, disclosing and sharing amongst themselves your Personal Data.

This Privacy Policy does not supersede or replace any other consents you may have previously or separately provided to us in respect of your Personal Data, and your consent to this Privacy Policy is in addition to any other rights which any of the Companies may have at law to collect, use or disclose your Personal Data.

Joy Movers may update this Privacy Policy from time to time. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on our website here. Please check back regularly for updated information of this Privacy Policy.

This Privacy Policy and your use of this website shall be governed in all respects by the laws of Singapore.

1. Personal Data

“Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information to which the organisation may have access and includes the meaning otherwise as defined in the Act as amended from time to time.

Examples of such Personal Data you provide to us may include (depending on the nature of your interaction and/or transaction with us) your name, identification and/or passport number, date of birth, telephone number(s), email address, mailing and/or delivery address, and any other information relating to any individuals which you have provided us in any forms submitted to us, or via other forms of interaction with you.

2. Collection of Personal Data

Personal Data may be collected from you in one or more of the following ways:

when you request for a quotation from us;
when you request or purchase our products or services;
when you submit an application form or other forms relating to any of our products and services;
when you request that we contact you, be included in an email or other mailing list;
when you respond to our promotions or campaigns;
when you interact with our sales representatives and/or customer service officers, for example, via emails, telephone calls or face-to-face meetings;
when you take part in any contest, survey or promotion conducted by us and/or our business partners;
when we receive references from business partners and third parties, for example, where you have been referred by them;
when we receive information about you from third party social networking services;
when you visit our website;
during photo taking or video recording at events; and
when you submit your Personal Data to us for any other reasons.

If you provide us with any Personal Data relating to a third party (for example, information of your spouse, parents and/or employees), you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

You should ensure that all Personal Data submitted to us is accurate and complete.

3. Purposes for the Collection, Use and Disclosure of your Personal Data

Generally, Joy Movers collects, uses and discloses your Personal Data for the following purposes:

to provide goods and services to you;
to verify, process and fulfil the products or services you require from us;
to respond to your queries and requests;
to carry out order processing, service arrangement and service delivery;
to personalize the services we offer you;
to manage and improve our administrative and business operations to serve you better;
to analyse your use of our products and services to help us improve and innovate;
to carry out market research and customer satisfaction surveys;
to carry out marketing promotions and campaigns, contests and lucky draws;
to send you information, promotions, marketing and advertising materials involving details of our products, services, special offers and rewards;
to investigate and resolve any problems, complaints or disputes;
to contact you for feedback after a sale of products or services;
to manage payment, invoicing, refund and billing matters;
to process referral payments and commission fees to our external partners;
to generate internal reports (including but not limited to operational and management reports);
legal purposes (including but not limited to obtaining legal advice and dispute resolution);
for purposes for which we have obtained your consent; and
for purposes which are reasonably related to the aforesaid.

If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Joy Movers may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.

You may choose to withdraw your consent for receiving marketing or promotional communication. You may send a written request by email for withdrawal of consent.

Please take note that once we receive your confirmation to withdraw your consent for marketing or promotional communication, it may take up to 30 working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional communication during this period of time.

4. Disclosure of Personal Data

Joy Movers will take reasonable steps to protect your Personal Data against unauthorised disclosure. Your Personal Data may be disclosed, for the purpose listed above (where applicable), to the following:

Joy Movers’ employees (including but not limited to provide products and services to you, address your questions and requests);
debt collection agencies;
professional advisers such as accountants, insurers and lawyers;
relevant government regulators or authorities or law enforcement agencies; and
any other party to whom you authorise us to disclose your Personal Data to.

5. Use of Cookies

Cookies are small bits of data automatically stored in the hard drive of the end user and are commonly used to track preferences in relation to the subject of such website.

Joy Movers uses cookies on its websites for the following purposes:

improving efficiency of our website; and
establishing usage statistics.

Most internet browsers allows you to turn off the processing of cookies, but this may result in the loss of functionality, restrict your use of website and/or delay or affect the way in which it operates.

Joy Movers is not responsible for the Privacy Policy and Personal Data policies, content, cookies, privacy or security of any third party websites linked to Joy Movers website.

6. Contact us

If you have any queries or concerns about Joy Mover’s Privacy Policy, please contact us at info@yourjoymovers.com

What our Customer says

Abhinav Kumar

Had a very smooth experience with them. They were careful with our belongings and also gave us a fair rate for their service. The staff was prompt and we were able to arrange everything quite well. Happy to use their services again

Lim Jia Min

Someone recommended Joy movers to us. It was a fantastic experience and it's really affordable !! The workers are very professional and they have really great team work !!!! I would highly recommend them to everyone!!!!!