FAQ
Frequently Asked Questions
General
We prides ourselves to bring you a joyful moving experience, and to be the preferred moving partner for individuals and businesses.
Yes, we operate daily from Monday to Sunday including Public Holidays from 9am to 6pm.
Advance booking is required for 24/7 island-wide service.
No, there is no difference in price and no surcharge to move on weekends/Public Holiday.
You may Whatsapp us pictures/video tour to assess the volume of items, material and if dismantling/special handling is required. Through video/picture or site-assessment, we are able to provide a better estimate and allocate enough manpower to ensure a timely move for you.
Quotation varies as it is subjected on individual's moving requirements and volume of items. There are several factors taken into consideration for quote, such as:
- Volume of items i.e. number of truck load/trip required
- Quantity/complexity of furniture to be dismantled and reassembled
- Long pushing distance
- Special handling of item e.g. upright piano, safe box
- Labour via stairs
We accept Cash, PayNow/PayLah, Bank Transfer.
Services
Yes, we provide short/long term storage service as well as disposal of unwanted items, packing and unpacking service.
Yes, our teams are well-trained to dismantle and reassemble various furniture.
What our Customer says
The whole experience was great from start to finish. They were very responsive on WhatsApp and the 3 guys who came to move my furniture took great care to make sure they weren’t damage. I was moving from a walk up apartment to another, and had extra items to move beyond what I had told them initially. They were super obliging and helpful - refused to charge extra, refused to let me carry even small items on my own, and refused a tip despite me telling them I should tip because climbing stairs is no joke. Would definitely recommend them!
I had a wonderful experience engaging Joy Movers in my moving house job. Hazel is very responsive to all my queries,handled with professionalism and customer friendly. Troy and his team whom handled the actual moving were efficient and pro in moving my boxes, some bulky furnitures including piano. Will recommend Joy Movers to my friends. A good work done.
